PROJECT MONITORING (PMO)
• Project scoping
• Definition of budget, estimation of FTE needs
• Roadmap formalisation
• Governance committees (steering and operational committees, ad hoc meetings)
• Day-to-day project progress monitoring: follow-up of deadlines and actions with the stakeholders
• Project risk management: identification and monitoring of risks, definition and implementation of mitigation actions
• Project alerts: identification, information of the management / escalation process, action plan
• Implementation of indicators / KPI dashboards
REGULATORY EXPERTISE
ESG / SFDR / Taxonomy:
• ESG program PMO
• Pre-contractual documentation: ESG policy, product documentation
• Definition and deployment of the client questionnaire, collection follow-up
• Implementation of the ESG suitability test (EET files)
• Deployment of client reporting
• Training of bankers / kits
• Client communication
IDD:
• IDD program PMO
• Evolutions of the questionnaire, collection follow-up and client communication
• Implementation of IT impacts
• Deployment of reports
• Definition of target processes and update of procedures
Business support for the implementation of all regulations.
BUSINESS PROJECT MANAGEMENT
• Strategic market analysis
• Organisational diagnosis
• Definition of target operating and governance models
• Business requirements
• Process definition and optimisation
• UAT test strategy, definition of business test cases, test execution, follow-up of bug fixes
• Benchmark of products & services offer and pricing
• Design of client report templates
• Risk mapping
• Update of procedures
CHANGE MANAGEMENT AND TRAININGS
• Trainings:
• Training plan and material, presentation, post-training follow-up (monitoring of acquisition, support for teams, reminders). Theoretical training and live tool demo
• On demand trainings: presentation of banking activities, project management and specific regulations
• Project communication:
• Definition of communication plan, preparation content of communications, sending, post-communication follow-up
• Daily assistance to teams during the deployment of projects and post-deployment
• On-boarding of business team ambassadors
• Client Support
DIGITAL AND IT PROJECTS
• Business support for the deployment of new IT tools:
• Core Banking System, eBanking, order placement tool, ALM-Treasury and Fixed Income systems, MIFID tests, digital client file, etc.
• Business requirements
• UAT tests: PMO, strategy and UAT test cases definition, test execution
• Tests with clients: “Friends & Family”
• Follow-up of bug fixes with the IT teams
COMMERCIAL STRATEGY
• Support for the opening of new European private banking branches:
• Target operating and governance models, target processes
• Deployment of remote IT tools for the Front Office
• Support for sales teams pre and post opening
• Redesign of the commercial organisation
• Redefinition of target client markets
• Benchmark of products & services offer and pricing
• Implementation of new pricing policy
• Support for sales teams during reorganisation
• KPI related to your commercial activity